EmployeeCycle Product Redesign
HR teams are often faced with an array of tools in their jobs, some developed in-house while others are purchased or licensed from various SaaS vendors. And as employees progress through the lifecycle of hiring, onboarding and professional development, metrics used to track a company's progress are often spread across dozens of systems. Data is often incompatibly formatted, difficult to reconcile, and at times completely hidden.
Many company's HR departments grow organically with the rest of the company, but the systems they use often grow in fits and starts. Teams make use of a tool or system until it doesn't work, and then often as not, add in more tools to fill in the gaps. The result can be a mish-mash of data-intensive systems that either don't talk to each other, or share incomplete - or incorrect - data.
When it comes time to evaluate how a company is doing on its key growth metrics, DEI initiatives, or hiring practices, analysis can be difficult to impossible. Spreadsheets, disparate systems, third party tools - the array of data repositories can be overwhelming, and even simple questions like, "how many people did we hire last year?" can take days or weeks to answer definitively.
EmployeeCycle helps to streamline this process and integrate data from across multiple systems into a single system-of-record. Rather than require costly and time-consuming data migration, EmployeeCycle ingests data from these systems and standardizes it.
To expand their product's reach and tap new markets, EmployeeCycle needed to take a definitive step towards democratizing data access across customers and users - many of whom don't have a background in data science or analysis. They asked Chamjari for help devising a next generation UI that could radically expand their user base, and help put answers to critical questions into the hands of the HR department users who need them most.
Working with the CTO and Head of Product to understand use cases and the intended user flow, we designed wireframes, or blueprints, of what the user experience would look like, along with a testing plan to see how users worked with the new design. Incorporating insights from testing, we created a high fidelity design for the next version of the tool.
The first step was to understand our client’s end user needs, wants and pain points. We conducted interviews and user testing with potential customers to understand the challenges they face and their level of understanding with analytics. We then reviewed this feedback to gain new insights into our target market and develop user personas.
Once we had a solid foundation, we undertook a thorough analysis of the existing product design, to understand how well our client’s current design served their target market. We highlighted areas of improvement and explored ideas to further enhance the user experience. At this stage, we developed wireframes and user interface mock-ups to help visualize our ideas and better communicate our source of inspiration. Our focus was to ensure the design was simple, intuitive, and enjoyable to use. Once the mock-ups were approved, we developed the design into a stylish, responsive web interface that is visually pleasing while offering maximum functionality. In addition, we built a comprehensive style guide to ensure the preferred design elements are consistently applied in all future touchpoints.Through this project, we helped our client succeed in their mission to create a powerful, user-friendly analytics solution for the HR industry.
EmployeeCycle is implementing our research-validated design recommendations and preparing to launch their revised UI architecture in 2023.
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