Human Centered Designers
An agency veteran with deep expertise in UX, IxD, Analytics and Design Thinking, Ben has spent the last 20 years guiding some of the largest brands in the world as they develop ground-breaking experiences for their customers. An expert in Customer Journey Mapping, Ben recently created and launched paixon.io, to provide clients and UX'rs with AI-powered tools to design better customer experiences and collaborate on UX Research.
Partner, Head of Research
With a background in theatre and psychoanalysis, Brie has been designing experiences and strategies that help people live and do better for decades. Formerly head of social services in a psychiatric hospital, she created a model for person-centered care journeys that was ultimately adopted by the Philadelphia Department of Behavioral Health. From then on, she pivoted from patient care to helping executives make sound, data-informed decisions about their systems, products, services, and cultural impact.
For perspective, she tends a large garden , where she studies plant behavior.
You need someone who will look critically at your assumptions - about your product, your audience and yourself - and help you see them from afar. We're experts at what we like to call "making bad news feel like good news." Nothing soft-pedaled: just honest, open and cogent feedback - that you can turn into an actionable strategy.
We’ve been at this for over 20 years, and we’ve helped 100s of clients – from small, local businesses and artists to Fortune 50 companies – connect with their audiences in truly extraordinary ways. We'll bring our experience in a variety of industries to bear on your particular challenges in a thought-provoking way.
We won’t just give you recommendations – we’ll actually teach you how to develop research & experience design skills, and implement our methods, within your own practice, so that you can continue to thrive after the projects end.
Of course, we'd like to keep working with you, too.
We help you create a more delightful, impactful, and fulfilling experience for your audience
Visualize Your Product Strategy, Align with Your Audience's Needs
Inform Development and Launch Decisions with Deeply-Insightful Research
Quickly Validate Product Ideas
Quickly Validate Product Ideas
Let Us Help You To Plan Your Approach
Comparing services across different research, design, and consulting agencies can be difficult. RFPs don't always give you useful information. For clients who aren't quite sure yet where to start - research, UX architecture or development - we can help you plan out your approach to make the best use of your budget and internal resources.
A single-day cooperative planning session led by one of our most experienced consultants, the Roadmapping Session will provide you with a comprehensive planning document and scope definition that you can use to move forward with us, or any combination of partners you may choose.
We're excited to work with you!
Let's get started with a few questions...